FAQs/Retail pricing/Policies/Returns

How do I become a buyer and receive a passcode?  We would love to work with you!  We work with all qualified shop owners who can provide necessary tax ID documentation. Here is a quick link to our wholesale form: http://bit.ly/2zt0PL3  

Is there a minimum order?  No minimums on most items and you can mix and match styles!

What is the retail price policy?  Adult tees need to be priced at $28 or above, kids tees at $18 or above, long sleeve at $32 and above, French terry raglans, sweatshirts and hoodies at $40 and above, french terry joggers at $35 and above, tanks at $26 and above, stadium blankets at $45 and above, tote bags at $18 and above, hats at $26 and above, aprons at $24 and above.

What is your return policy?  All sales are final. If you have an issue with your order, please report to us about them within 48 hours. 

What if there is an error with my order or my order gets lost in transit? Please report any issues to shopcostathreads@gmail.com within 48 hours. After 48 hours you will be reliable for the cost of any errors pending our discretion(ie- missing items, holes or damaged items). Once the inventory has left your hands and has been sent to your customers, we are not responsible for any replacements. If your package gets lost, we are not responsible for replacing the order due to the option to select order insurance with our Route app. You can file a claim with your post office or ups. If you did choose the option to add the Route insurance to your order, we will then be able to resend your entire order at no cost to you. 

Can I use your pictures? Yes!  

May I run a preorder?  Yes of course!  We can get orders out to you pretty quick too!

Can I add to my order? We will allow ONE add on per order, within 24 hours. This means that the invoice we send you for the add on MUST be paid within that 24 hour time frame after original order was placed. Add on orders will be cancelled if not paid. 

What is your turn around time?  shipped in about 5-7 business days. Keep in mind that this may change to 7-10 business days after markets or during busy seasons(fall, holidays), but we will always always keep you updated on what our turn around time is!  We always communicate that with our retailers! Shipped in about 5-10 business days is typical turn around time during busy season. 

Can we wholesale your items?  No, I'm sorry, we don't allow our customers to sell our items wholesale, only retail. 

Do you do custom orders?  We don't do custom designs, however we do customize the t-shirt color on any of our sports tees to cater to different team colors! This applies to sports tees only! Read below to learn more about other customization options we have. 

Can I change the color of shirt to print any of your designs on?  Yes, but it is a 6 piece minimum to change the shirt color(except for our sports tees, we do those with no minimums). We suggest asking us first about a tshirt color change before offering it to your customers to make sure it's a possibility and that the design is printable on the color choice! 

Can I change the color of your design or change any wording?  Yes, but it's a 12 piece minimum if we change to color of the original design we listed. 

Do you offer Sezzle? Yes we do! We do require a minimum order amount of $150 in order to pay with Sezzle at checkout.

 

 

 

*We really like to keep things pretty easy around here for you all! Our company makes it really easy to sell graphic tees without having to carry a ton of inventory on your part. If you have any other questions, don't hesitate to email us at shopcostathreads@gmail.com!